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OPS.1:8 - Common Anti-Patterns and How to Avoid Them
| Anti-pattern | Repair |
|---|
| “Optimize the whole value stream.” | Name the operating System, receiver, result, subjects, and exact selected transformation-flow structure before optimizing. |
| “The backlog is demand.” | Distinguish external demand, candidate Work claims, admitted Work, deferred demand, and records. |
| “One ticket equals one customer outcome.” | Recover the customer or service subject, case, Work items, results, and record relations. |
| “All urgent items have commitments.” | Recover the actual promise or obligation and its authority; urgency and queue rank are separate. |
| “The board is our operating model.” | Treat the board as a representation; select the operation and decision before choosing views. |
| “The controller is the operation.” | Keep the engineered controller, controlled plant, service operation, control structure, and operating account distinct. |