OPS.3:8 - Common Anti-Patterns and How to Avoid Them

Anti-pattern	Repair
“One issue equals one unit of value.”	Name the represented subject, Work item, result relation, identity rule, and receiving decision.
“The customer is in the queue.”	State whether the queued participant is a request, case, Work item, physical subject, or another exact entity.
“The resource is 80% utilized.”	Identify the resource subject, availability/allocation/use relation, time window, Work, and decision.
“The event log shows the process.”	State the logged events, object relations, source coverage, reconstruction rule, and missing Work evidence.
“Status Done means fulfilled.”	Recover the commitment, supplied result, acceptance or fulfilment evidence, and authority separately.
“The dashboard closes the feedback loop.”	Recover both in-life relation sides and keep the display, claims, rates, and proof separate.