OPS.6:2 - Problem

Workflow systems encourage a false equation: transition selected equals Work performed equals case progressed. A case-file state, agent loop, plan update, model recommendation, or “done” ticket appears to settle the case even when no authorized performer acted or the resulting subject state is unknown.

The opposite failure treats every exception as improvisation. Practitioners bypass mandatory domain branches, create an ungoverned OptionSet, or keep analyzing without a responsible performer, stop, evidence expectation, or return. Cases then drift between records while obligations and commitments remain unresolved.