OPS.8:4.1 - Fix the result, service boundary and population

Name the continuing result and its acceptance conditions, the service or resource in question, and the horizon. Reuse the operating focus and current subject account when they fit. Distinguish demand, an admitted matter, a work item, a service visit, a batch and an accepted result. One matter can require several visits; failed or repeated visits are not additional accepted matters.

State the event from which end-to-end waiting is counted. Define ready-queue membership by the inputs, permission, capability and access required for the next service. Keep upstream waiting, blocked matters and work already in progress visible under their own rules; excluding an item from the ready queue does not erase it from the operation’s load or commitments.