Library / Operations Management Principles Framework
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Source changed 2026-10-03 02:22:15 UTC · snapshot created 2026-10-03 03:38:22 UTC · last check 2026-10-03 03:55:20 UTC

OPS.8:5.3 - Patient waiting is not one interchangeable queue

A hospital coordinator receives qualified clinical eligibility and priority for a particular resource class. The operating queue includes only cases that can use that service under those conditions. Patients awaiting a different clinical decision or capability remain visible in the wider waiting account.

OPS.8 can coordinate the resource queue and readiness information. It does not supply the clinical eligibility, triage rule, consent or treatment decision. Pooling unlike service classes is not justified merely because the combined list is shorter.