MKT.10:5.2 - More support accompanies more failures

An observational report shows that customers receiving many support calls fail more often. Staff explain that they contact customers after detecting serious difficulties. The report may identify a high-burden group, but it does not establish that calls cause failure. The causal model retains initial difficulty and the timing of support; the analyst considers whether available observations permit an adequate contrast. If they do not, the provider can improve the handover and record the needed conditions while withholding a causal effect claim.