OPS.12:10 - Rationale

The operating arrangement is a practical point of intervention because it determines what work is admitted, who must handle it and what happens during exceptions. Following those consequences by affected group exposes transfers that an average throughput measure can conceal.

The separation between protection and preference keeps a necessary condition intact while leaving room for legitimate choices about service and resources. Separating observed burden from professional health claims permits useful operating action without inventing an unsupported diagnosis.