OPS.12:4.2 - Inspect actual demand and burden

Compare planned work with what people have to do under normal and consequential adverse conditions. Distinguish assigned hours, time actually worked, interruptions, recovery opportunities and work left to someone else. Ask affected people what the schedule or system record omits.

Use existing permitted observations at the level needed by the decision. An exception log may show that a new intake policy creates repeated calls to one specialist. A participant’s report may identify an exposure or conflict that has not yet been measured. Preserve that report’s reach while deciding what action or further inquiry it warrants.

State the claim the evidence supports. A record of missed recovery is an operating observation. A report of exhaustion is the person’s account of their condition. A health diagnosis or a general causal estimate requires the appropriate professional method. A narrow uncertainty about health effects does not erase a supplied operating limit or an observed service conflict.

If the choice depends on a missing result, ask for the specific answer: for example, whether a proposed task arrangement satisfies a named protection for the affected group over the next shift. State the receiving decision and needed time. Continue work whose conditions are already established.