OPS.1:2 - Problem

Without an operating focus, later optimization can improve the representation while degrading the operation. A team can shorten one board column while customer cases age, increase resource utilization while service commitments fail, count ticket closures while the field condition persists, or optimize product-control performance while release and incident-response Work remain blocked.

The failure propagates. Queue, constraint, capacity, quality, service, finance, and Method-improvement decisions inherit the wrong boundary and unit.