OPS.3:2 - Problem
When identities collapse, flow measures acquire false denominators, cases close while the conditions they were meant to resolve persist, queue policies compare unlike items, resources are double-counted, and events are reconstructed into Work that may never have occurred. A record update can then masquerade as an operational change.
The opposite failure is an enterprise ontology project. It delays action, imports tool categories as truth, and still may omit the few direct relations that the current decision consumes.