CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2 - Recover Client Deltas and Choose Their Disposition Type: Method pattern Status: Stable…
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CUST.2:12 - Relations
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2 can be used independently or as the difference-recovery constituent of CUST.1. CUST.3 receives a common-contribution question; CUST.4 receives a fit question; CUST.5 receives an unresolved inquiry; CUST.7 receives linked work and resource implications;…
CUST.2:4 - Solution
In CUST.2 - Recover Client Deltas and Choose Their Disposition
… For a known permitted variation, send the actual fit question to CUST.4. For an unresolved causal or transfer question, ask CUST.5 for a discriminating answer. Do not use a route label as that answer. Follow the proposed dispositions together. Does the new…
CUST.2:9 - Consequences
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:9 - Consequences The result can reduce unnecessary common changes and expose work that needs separate funding or qualification. It also makes legitimate customer differences harder to dismiss as “nonstandard.” Recovery takes effort. Use existing…
CUST.2:2 - Problem
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:2 - Problem Artifact comparison misses work that leaves no code change: interpretation, data repair, repeated consultation, negotiation, access, training and exception handling. Conversely, a long list of customer attributes can obscure the few…
CUST.2:10 - Architectural Rationale
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:10 - Architectural Rationale The method organizes comparison around consequential work rather than artifact shape. Separating decision axes prevents a choice of technical form from silently deciding common ownership, delivery responsibility or the…
CUST.2:6 - Bias-Annotation
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:6 - Bias-Annotation The method can favor what is easy to record. Ask recipients and performers about invisible preparation, relationship work and assistance. Observations may still be partial; preserve that limit. A provider’s standard is only the…
CUST.2:3 - Forces
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:3 - Forces Tension Practical consequence Enough detail and decision cost Split differences only when a decision, dependency, performer or qualification changes. Local meaning and familiar vocabulary Preserve the meaning needed for the customer’s…
CUST.2:7 - Conformance Checklist
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:7 - Conformance Checklist Is the supported or proposed basis explicit? Can a recipient understand each difference’s consequence for useful work? Are observations separated from hypotheses about their cause? Are distinct decisions separated without…
CUST.2:11 - SoTA-Echoing
In CUST.2 - Recover Client Deltas and Choose Their Disposition
Customer-solution research distinguishes the customer's continuing process from a bundle of products. The limited primary reading of Tuli, Kohli and Bharadwaj supports that distinction, not a detailed imported procedure. CUST uses it to inspect requirements,…
CUST.2:1 - Problem frame
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:1 - Problem frame Use this method when “the customer needs customization” conceals several different changes, or when a completed deployment contains unexplained local work. You need a supported basis, an intended or observed customer result, and…
CUST.2:4.6 - Return an actionable result
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:4.6 - Return an actionable result Deliver the explained differences with their compatible dispositions, unresolved question and next recipient. Preserve the basis so a later case can be compared meaningfully. The result can be small: “The interface is…
CUST.2:5 - Archetypal Grounding
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:5 - Archetypal Grounding In the analytical-service case, an initial request lists five features. The recovered differences are more useful: Request wording Recovered difference Disposition and join “Use our login” Existing identity interface,…
CUST.2:8 - Common Anti-Patterns and How to Avoid Them
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:8 - Common Anti-Patterns and How to Avoid Them Feature-list diagnosis. Recover the operating difference before choosing a feature. Everything is a delta. Retain differences that change result, obtaining conditions or obligations; do not inventory the…
CUST.2:4.1 - Choose a real comparison basis
In CUST.2 - Recover Client Deltas and Choose Their Disposition
CUST.2:4.1 - Choose a real comparison basis Name the supported offering or method from which this case differs. Include the version or effective conditions when they change use. Recover what ordinary delivery assumes about inputs, participants, skills,…