MKT.11:4.6 - Return the supported promise and maintain its dependencies

Return what can now be promised and performed, its material conditions, the actual continuation and any unresolved contribution. Communicate changes to the people maintaining the offer and arranging work. Keep a condition visible for as long as another contribution relies on it. When a team’s task finishes, identify which obligations remain under the applicable terms, who must fulfil them and which receiving contributions depend on them. Include obligations retained by the supplying team as well as those of receiving teams.

Review the arrangement when a provider, customer requirement, support capability or relevant demand changes. Reuse current sufficient confirmations. A recurring mismatch can reopen the service construction or the commercial model through MKT.9/13; a changed scale of work with organisations can reopen MKT.14. The result remains an account of supported contributions, not a claim that the entire customer’s outcome is under provider control.