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MKT.6:3 - Forces
| Tension | What must remain explicit |
| Agreement helps coordination; participants can have different goals. | The limited common result and any remaining distinct interests. |
| A broad ambition gives direction; the supplier controls only part of its achievement. | The contribution that can be promised and the work or conditions it depends on. |
| Early specificity helps action; the goal can become clearer through use. | A usable present agreement and the condition for reopening it. |
| Guidance can help the customer; collaboration has a cost and requires willingness. | A proportionate form of participation or a narrower offer. |
| Product activity is visible; useful change may be delayed or occur elsewhere. | Evidence of the useful change at the relevant time, sufficient for the receiving decision. |