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MKT-ENTRY-CHOICE - Make one customer’s next choice workable

  • Situation: A customer understands a suitable offer but cannot tell what accepting it requires.
  • Question: Can this person make an informed choice and carry out the agreed next action?
  • First useful result or blocker: An understandable, feasible choice with its terms, preparation, help and next step, or the exact condition preventing it.
  • Start with: MKT.4; use MKT.9 if suitability of the variant is still unsettled. For work spanning several people and encounters, follow the account application.
  • Stop or return: A justified refusal or deferral can finish the choice. Return an unavailable contribution to MKT.11 before inviting reliance on it.