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OPS.13:8 - Common Anti-Patterns and How to Avoid Them

MisuseWorking repair
Turn a historical service forecast into a promise without agreement.Recover the recipient, conditions and commitment authority, then test the receiving use.
Add nominal hours while the required skill is unavailable.Use the time in which all required resources and conditions obtain together.
Count reserve twice, as both normal work capacity and protection against repeats.Show the sequence and load for the actual normal and adverse cases.
Treat a planning update as release from an existing promise.Obtain the authorized parties’ decision and retain any unresolved obligation.
Count a narrower result as the promised outcome.Keep test, customer acceptance, review decision and field release distinct wherever the service depends on them.