OPS.2:1 - Problem Frame

Project, process, and case management are often offered as competing descriptions of reality. Operations practice then chooses a tool or school and lets its default object model decide what exists. Yet one release operation can have a project for platform migration, a recurring process for validation, cases for field incidents, a queue for a scarce test rig, and a control view for observation and intervention at unlike rates.

These views are useful when they supply information needed by the receiving decision. They need not be isomorphic. Select each for the question it can answer and preserve correspondence where decisions cross them.