OPS.2:2 - Problem
One-mode selection loses information. A process-only account can force evolving cases through a route whose next Work depends on new facts. A case-only account can hide repeatable validation and shared capacity. A project-only account can treat continuing service as a temporary deliverable. A queue-only account can optimize waiting while breaking a commitment. A control-only account can turn observation and actuation into a complete management Method.
The opposite failure is an ungoverned hybrid: every tool and view is kept, but subjects, grains, states, and decisions disagree. Participants spend more effort reconciling records than coordinating Work.