MKT.11:4.2 - Obtain a real supply answer for each consequential contribution

Ask the responsible contributor what result can be supplied, under which inputs, capability, access, timing, volume, terms and support conditions. Identify the person or organisation that can make the commitment. Separate a possible contribution, a decision to arrange it, an effective arrangement and work already performed.

For a small known service, this can be a short confirmation of the changed condition. For a new or disputed arrangement, recover the needed relations explicitly. OCE.6 establishes actual assignments and their enabling conditions: a named person still needs suitable capability, available time, permission, access and the authority relevant to the work. Obtain missing conditions from their responsible sources rather than assigning them by implication.

Use a competent operating answer for the supported service volume and response conditions. An apparently free calendar is not evidence that a team can handle variable arrivals, exceptions or a required service level. If the provider cannot yet answer, keep the dependent promise conditional or choose a smaller contribution whose supply is known.

Do not assume the customer’s work merely because it appears in the offer. Obtain the needed participation, preparation and decisions in a form appropriate to the relationship. A payer’s approval may not provide a user’s time or an access authority’s permission.