PSD.7:4 - Solution
Create conditions for participants to express, understand, challenge, and revise claims. Distinguish disagreement by what would resolve it, preserve material differences with their consequences, and return only the agreement and support actually established.
PSD.7:4.1 - Recover the inquiry, participation, and Method conditions
Use the current PSD.2 participation and concern account only for participants, affected Systems, concerns, representation limits, and missing voices material to this inquiry. Use the PSD.6 engagement Method and limits only for the same situation and qualification window. These inputs help establish what to facilitate; their availability does not show that participation is complete or the Method is being enacted.
Recover the receiving question, intended result, and later choice boundary from the current engagement terms or another qualified direct source. Make clear what this interaction can establish and what remains with the decision owner or a direct specialist.
If an input needed for the result is missing, stale, or incompatible, obtain its qualified direct source or name the precise gap. Do not infer consent, representation, permission, or authority from a participant list, a concern map, or a Method description. An affected System need not have a person present who is entitled or able to represent all its concerns.
PSD.7:4.2 - Establish workable participation and challenge conditions
Tell participants what is being asked, how their contribution will be used, how attribution and correction will work, and who will receive the return. Choose channels that permit meaningful contribution and challenge: a joint session, separate conversation, written response, accessible format, or a combination suited to the actual conditions. A workshop is not mandatory.
Make the facilitator’s remit and material interests visible. If the facilitator also owns a preferred intervention or controls participants’ opportunities, choose safeguards appropriate to that conflict, such as independent handling of a contested claim or a different facilitator. Do not describe the arrangement as neutral merely because the facilitation script is neutral.
Recover any rule governing consent, participation, confidentiality, or later decision from its actual authority. Ask whether the proposed conditions are usable, but do not treat acceptance of the discussion format as assent to its eventual findings. Where credible participation would expose someone to material harm or coercion, use an appropriately protected route, obtain competent support, narrow the claim, or stop that part of the inquiry.
PSD.7:4.3 - Elicit and test meaning before merging claims
Ask for concrete statements: what is happening or might happen, to whom, under which conditions, why it matters, and what would change the speaker’s view. Show how a contribution has been represented and invite its holder to correct the meaning. When useful, ask another participant to restate the claim and let its holder identify the remaining difference.
Separate observations, reported experience, causal hypotheses, preferences, duties, proposed actions, and commitments. A participant may agree that a claim was represented accurately while disagreeing that it is true or desirable. Keep those answers distinct.
Use models and shared displays to make questions discussable. A new connection or translation remains a proposal until its meaning and evidence are established. If two participants use “reliable service” differently, retain the two meanings instead of selecting a single label for convenience.
PSD.7:4.4 - Turn material disagreement into a usable inquiry result
A disagreement is material when it can change a formulation, candidate intervention, consequence claim, value treatment, recommendation, implementation condition, or legitimate receiving use. Preserve at least the disputed claim, its attributed positions, why the difference matters, the current basis, and what could change the next move.
| Difference | Useful facilitation move | Honest remaining result |
|---|---|---|
| Different meanings or scopes. | Recover examples and conditions; test a paraphrase or explicit distinction. | A repaired meaning or two still-distinct readings. |
| Different factual or causal claims. | Identify the evidence, assumption, or discriminating observation required. | A qualified claim, unresolved evidence question, or bounded contradiction. |
| Different values, interests, or priorities. | Make the consequence and trade-off explicit without pretending it is a missing measurement. | Attributed value positions for the later value or choice question. |
| Disputed right, duty, representation, or choice authority. | Obtain the direct competent rule or result. | A supported boundary, exact authority gap, or stop on the disputed use. |
| Different willingness to endorse or commit. | Ask what, if anything, each participant actually supports and on what conditions. | Bounded support, dissent, abstention, or a separately established commitment. |
An objection is neither an automatic veto nor something to erase by a majority count. Its effect follows from the actual claim and applicable decision rule. A vote can establish its own result when authorized; it does not settle truth, all participants’ consent, or the legitimacy of an unsupported trade-off.
Continue with unresolved differences when the receiving use can honestly preserve them. If a missing premise prevents that use, return the premise or narrow the result. Do not ask participants to manufacture consensus to keep the engagement on schedule.
PSD.7:4.5 - Keep the result faithful without collecting everything
Keep enough attribution and evidence for the recipient to understand and challenge each material claim. Retain the scope of representation: “the association’s representatives stated” is different from “residents agreed”. Where a protected contribution cannot be openly attributed, preserve its qualified status and disclosure limit without inventing public endorsement.
A transcript is not normally needed. Reuse a concise claim account, a corrected map, or annotated conclusions. Avoid collecting personal detail that contributes nothing to the receiving question, and do not promise anonymity or confidentiality that the actual arrangements cannot support.
Recognition of a difference needs no formal relation register. If later reliance requires a claim that consent, authorization, representation, or another relation obtains, use that relation’s direct pattern and evidence. Use A.6.REL only when the receiving use must additionally distinguish occurrences of the same relation kind, including separate episodes with the same participants.
PSD.7:4.6 - Close with shared and contested claims
Read back the proposed return at the grain needed for its use. Invite correction of meaning, attribution, support, conditions, and omissions. Record a correction that arrives after the discussion if it materially changes the return; identify which dependent use must reopen.
The recipient should be able to distinguish:
- shared understanding of a statement from support for that statement;
- supported common claims from conditional claims, unresolved evidence, and dissent;
- participants who responded from absent, unreachable, unrepresented, or declining participants;
- proposed action from commitment or authorization; and
- what the inquiry enables now from the direct result still needed.
Use A.2.9 when the live question is whether the communication enabled a named recipient to understand or do something and what smallest repair is needed. An acknowledgement or later action is not sufficient proof of understanding, consent, or causal effect. Add exact communicative-Work detail only when that stronger reliance is actually needed.
Return the common claims, material disagreements, evidence gaps, their consequences for the receiving question, and the next discriminating question or reopen condition. The account may inform alternative generation, a recommendation, or reconciliation between simultaneous inquiries. It neither chooses the matter nor requires all participants to become one collective viewpoint.
PSD.7:4.7 - What changes in practice
The facilitator no longer measures success by a smooth meeting or a unanimous closing slide. The useful result is that participants can recognize how their claims were carried and the recipient can see what is shared, disputed, unknown, and still outside the group’s authority.